- Support Policy
- Support Options
- Knowledge Base
- Support Portal
How Sonic Studio Pro Triages Support Requests:
Priority 1 – Customers with studioCare™ agreements. These customers receive top priority.
Priority 2 – Customers who have purchased support:
Priority 3 – soundBlade™ and customers without studioCare, pre-sales tech support questions, SSHD and Classic users.
Sonic Studio Technical Support Policy for customers who have not purchased studioCare
Unlimited Complimentary Self Help Options
If you have questions about installing or using your Sonic Studio product, please check your User Guide first, you will find answers to many of your questions there. If you need further assistance, please visit our FAQ page for a database of related articles, troubleshooting tips, links to user forums and more.
Limited Complimentary Technical Assistance
- 30 days of technical support assistance for up to three incidents is available with your initial purchase of soundBlade LE, SE or HD
- 30 days of technical support assistance for a single incident is available with your initial purchase of NoNOISE II FX, FR or SR, Series 300 Hardware or Quartet DynPEQ
- 14 days of technical support assistance for a single incident is available with the purchase of upgrades of Sonic Studio products
- Unrestricted access to our online FAQ and Knowledgebase resources
Your support period begins when your iLok license is initially deposited to your account following your product registration.
Fee-based support is available for those customers whose support period has expired and do not have a current studioCare™ annual contract. See next.
Paid Technical Support
Registered users who are beyond their Limited Complimentary Technical Assistance period and who do not have an annual studioCare contract are eligible for the following paid support options:
Purchase an Annual studioCare Support Agreement:
NOTE: Current studioCare customers will always receive priority support.
To receive e-mail or telephone technical support, you will need a valid serial number and must be registered for a current Sonic Studio product. Please keep your original product serial number in a safe place as it will be required for support.
For customers preferring e-mail assistance please visit our Support Portal
Find your answer in our Knowledge Base
In this Sonic Studio Knowledge Base, we’ve assembled dozens of articles related to soundBlade, Plug-ins, CD and DDP Delivery, your Mac, technical notes plus tips and tricks.
To find a Knowledge Base article related to your topic of interest, enter a Search Term in the ‘Search The Knowledge Base’ field below and then the enter or return key. Any articles on your subject will be filtered and presented.
Technical Support Email Form
We want to thank you for using Sonic Studio products and to let you know that customer service is very important to us here at Sonic Studio.
Please read our Customer Support Policy below. It is important that you understand how we handle support inquiries for our products, and this document explains our procedures.
Current All Access Subscribers
Click to download your Free update:
Current soundBlade v2.2 Users Upgrade to v2.3
soundBlade LE v2.2 to LE v2.3
(requires LE 2.2 license)
soundBlade SE v2.2 to SE v2.3
(requires SE 2.2 license)
soundBlade LE v2.3 to SE v2.3
(requires LE 2.3 license)
Current soundBlade v2.3 Users Free Updates
Legacy Product Upgrades to soundBlade v2.3
(requires Legacy Product license)
Sonic Studio Pro Instructional Videos
All Access – Requires an All Access iLok License
soundBlade – Requires a soundBlade 2.3 iLok License
soundBlade Options – You may need to upgrade your soundBlade Option(s) license to use.
Sonic Console – Requires Sonic Studio Model 302, 303, 304 or 305 Hardware
Sonic Studio Remote Support Application
soundBlade Installer Archive
Please create a new ticket on our Pro Support Portal to request links to previous versions of soundBlade HD, SE and LE and other associated software.
Note: legacy software releases are unsupported.